Customer Success and Support​

Every customer of Volupe will be appointed a dedicated application support engineer who will be your first point of contact for any technical question you might have.

Customer Step Volupe

We have developed our Customer Success Program which all our customers have access to. Upon becoming a customer to one or more of our solutions we provide the following:

Carl Stenson Tweet

New Customer

Dedicated Application Support Engineer

Every customer of Volupe will be assigned a dedicated application support engineer who will be their first point of contact for any technical questions they might have.

The dedicated support engineer has relevant experience in your specific industry and is also up-to-date on best practices and how to use the software and solutions in the best possible way.

The support engineer can also advise you when you enter new areas for product development. We have seen from experience that the dedicated support model is extremely successful in building a trustworthy relationship between the user and the support team, as well as shortening lead times to provide adequate support based on the user’s skill level.

New Customer

Technical review and follow up meeting

Technical review and follow up meeting

Our Customers Success Manager and Technical Lead Carl Stenson runs annual or bi-annual technical follow up meetings together with you.

This in order to go through technical challenges you might have, the satisfaction of the support, future needs and next step. Usually, actions to be followed up will be discovered during these types of sessions.​

Technical review and follow up meeting

Support Surveys​

Support Surveys

After every support case is completed we send out a survey by e-mail for you to review the satisfaction of the support.

We do this to measure the customer satisfaction and make sure we maintain a superior level of customer support at all times, both from a technical perspective as well as how fast we are able to assist you.

Support Surveys​

The Support Team

Carl Stenson, M.Sc.

Technical lead
& application support engineer
+46 766 336 599
VOLUPE

Florian Vesting, Ph.D.

Senior Application Specialist
+46 768 512 346
VOLUPE

Robin Victor, M.Sc.

Senior Application Specialist
+46 731 473 121
VOLUPE

Christoffer Johansson, M.Sc.

Application Specialist
+46 764 479 945
VOLUPE

Fabian Hasselby, M.Sc.

Application Specialist
+46 733 661 021
VOLUPE

Johan Bernander, M.Sc.

Application support engineer
+46 702951831

VOLUPE

Viktor Hultgren, M.Sc.

Application Specialist
+46 764 479 945
VOLUPE
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