Before and after your order
Getting started with Simcenter, and who you talk to at each step
Four steps to a licence quote, then what happens after your order: installation, your own support engineer, training and follow-up meetings.
Steps 1–4
Before you buy
From your first message to a licence quote for the set-up your team needs.
Step 1: Get in touch
Use the form on this page or call your regional sales contact. Name the tools you are considering and describe in a few lines what you want to simulate.
See the sales contacts belowNot sure which tool? Compare all 16 tools or read how to choose CAE softwareWho you talk toYour regional sales contactStep 2: Scoping meeting
We introduce our team and the experience we have in your industry, talk through your needs, then demonstrate the software that fits.
Who you talk toOne of our engineersStep 3: A look at your case
We can show how Simcenter could handle a problem you are working on, before you decide. A trial can be arranged for some tools, such as Simcenter STAR-CCM+ and Simcenter Amesim.
Who you talk toOne of our engineersStep 4: A licence quote
We quote for your set-up: the number of users, the licence term, any add-on modules and, for CFD, the computing power you need.
Who you talk toYour regional sales contact
What a customer says, and who supports you
“Apart from the performance of STAR-CCM+ I’m very happy with the support from Volupe’s team during the evaluation. Their high level of engagement and knowledge has been pivotal to help improve the validity of the simulation model”
- 9 support engineersOne of them is assigned to you
- Platinum PartnerSiemens, Smart Expert level
- Top European PartnerSiemens award for customer support
Steps 5–8
After your order
Onboarding, step by step: who helps you set up, who answers your questions, and how your team learns the software.
Step 5: Licence and installation
After your order, we help with any installation until everything is in place, and we prioritise licensing questions. Software downloads and documentation are in Siemens Support Center (opens in a new tab); we can guide you there, although we cannot access your account.
Who you talk toOur support engineersStep 6: Your support engineer
Every customer is assigned a dedicated application support engineer: your first point of contact for any technical question.
Who you talk toOne of our nine support engineersStep 7: Training for your team
Our support engineers teach 18 scheduled courses in seven Simcenter tools, and plan courses for your own team on request.
Who you talk toOur support engineersStep 8: Follow-up meetings
Our Technical Lead and Customer Success Manager meets you regularly to go through your challenges, your future needs and the next steps.
Who you talk toCarl StensonTechnical Lead and Customer Success Manager
Support desk
For questions about Simcenter software you have bought.
support@volupe.com
+46 31 763 20 20
Mon–Fri 08:30–16:30 CET
Between support cases
Free resources from our engineers
Questions about buying and starting with Simcenter
Can I try Simcenter before I buy?
A trial can be arranged for some tools, such as Simcenter STAR-CCM+ and Simcenter Amesim. For the others, one of our engineers demonstrates the software, on a case like yours when it helps.
What do you need from us for a licence quote?
Which tools you are considering, how many people will use them and how your team will share access, the licence term and any add-on modules; for CFD, also the computing power you need. Our products page explains how Simcenter licences are priced.
What happens right after we order?
Email support@volupe.com when you are ready to install, and we help until everything is in place. To get your team going, book a first course on our training page.
Who is our contact before and after the order?
Before the order: your regional sales contact, with one of our engineers in the scoping meeting. After it: your dedicated application support engineer for any technical question, and follow-up meetings with Carl Stenson, our Technical Lead and Customer Success Manager. Reach support at support@volupe.com or +46 31 763 20 20.
We are switching from another simulation tool. How do you help?
Start with a demo on a case like yours, so you can compare the workflows. Our courses get your team started, and our engineers answer your support questions while you move your first projects across.
Who handles the renewal of a former Altair licence?
The same Volupe contacts as before, for licensing, support and training. Tell us your current set-up and renewal date, then request a licence quote. Our products page explains what changed for the former Altair tools.
Where do you sell Simcenter?
Volupe is a Siemens Platinum Partner at Smart Expert level, with its head office in Gothenburg and regional sales contacts across Europe. Find yours on our sales regions page.
Talk to an engineer in your region
Every Volupe business developer holds an engineering degree. Find your regional contact below, or send us a message.
Ask us about Get started
Use this form for licence quotes, demos, training and technical questions.
What happens next
- A reply within one day.
- A scoping call with one of our engineers.
- A quote, demo or other next step that fits your enquiry.
After purchase: support from Volupe simulation engineers.