Inside Sales and Marketing Support

The role

At Volupe we sell, support and teach Simcenter, Siemens' simulation software. Engineers in automotive, energy, marine, aerospace and the process industry use it to test a design on a computer before anything is built.

In this role you support both our sales team and our marketing team. Day to day you work with our account managers (business developers), application specialists and Growth Marketing Manager, and with Siemens, our partner. Your part is to keep customer communication clear, help customers renew and keep campaigns moving.

This is a full-time, permanent job with Volupe AB at our head office in Askim, Gothenburg. You join our international sales and marketing team, with the people and experience of Volupe FS Group behind you.

What you will do

Renewals and customer accounts

• Handle software renewals for small and medium-sized customers, and be the main contact for a set of smaller accounts.
• Tell customers in good time about contract dates, price changes and licensing updates.
• Answer questions about contracts, orders and invoices.
• Help new customers get started, with templates, documentation and guidance.

Inside sales

• Qualify inbound leads (MQL to SQL) and pass each opportunity to the right account manager.
• Prepare quotes, order forms and follow-ups.
• Support account managers in the first conversations with a customer.
• Coordinate campaigns, pricing and licence information with Siemens.

Marketing

Together with our Growth Marketing Manager, you help us reach engineers across Europe.

• Help plan and run marketing campaigns, with their emails and landing pages.
• Support webinars, workshops and user events, from the invitation through the logistics to the follow-up.
• Update website content and product pages, and help write short technical and marketing pieces.
• Coordinate joint marketing with our partners.
• Track how campaigns perform in HubSpot and Google Analytics.

Operations and administration

• Keep customer information, contract documents and pipeline data up to date in our CRM and internal systems, and help with reporting.
• Coordinate internal and external meetings, event schedules and follow-ups.
• Support our internal processes for renewals, leads and marketing.
• Help management with summaries, reports and communication.

What you bring

You work in a structured way and keep people informed. You like working with colleagues and customers in several countries, and you enjoy the support side of the job: keeping processes running so that customers succeed.

Required

• One to four years' experience in inside sales, sales coordination, customer support or marketing support.
• Clear, professional Swedish and English.
• Confidence working in a CRM system.
• An organised, responsible way of working, and the ability to run several tasks in parallel.
• A liking for customer contact and for building relationships that last for years.
• An interest in engineering, software, cloud or AI.

Not required

• An engineering background.
• Experience of simulation software.

Curiosity about the technology matters more to us than knowing it already.

What we offer

• A key role in a simulation (CAE) company that is growing across Europe.
• Close collaboration with Siemens and with experienced engineering teams.
• Room to grow with the company, towards sales, marketing or partner management.
• A friendly, ambitious team.
• Regular contact with customers, colleagues and partners in other countries.